12 Questions to Ask a Cleaning Company Before You Book

Twelve Questions to Ask an Edmonton Cleaning Company Before You Book

Most people pick a cleaning company based on a quick Google search and a decent-looking price. Then they wonder why the crew was late, why something went missing, or why they got a bill they didn't expect. A few direct questions upfront save all of that. Here is exactly what to ask before you book anyone, including us.

Insurance and Legal Protection

• 1. Are you fully insured with general liability coverage? Ask for the name of the insurer and the coverage amount. A legitimate company can tell you both without hesitation. If something breaks or gets damaged in your home, liability insurance is what pays for it. No insurance means that cost comes out of your pocket or a lengthy argument.
• 2. Do you carry WCB coverage for all workers? Workers' Compensation Board coverage matters in Alberta. If a cleaner slips on your stairs and is not covered by WCB, you could be exposed to a claim. Ask specifically whether the people entering your home are covered, not just the business owner.
• 3. Are your cleaners employees or independent contractors? This ties directly to WCB and liability. Some companies in Edmonton and Sherwood Park use independent contractors to keep costs down. That is fine, but you need to know, because contractor arrangements can affect who is legally responsible if something goes wrong.

Who Actually Shows Up

• 4. Who will be cleaning my home, and will it be the same person each visit? This is one of the most common frustrations homeowners in St. Albert and Spruce Grove bring up with us. They booked with a company and got a different crew every time. Consistency matters for trust and for quality, because a familiar cleaner knows your home.
• 5. Do you run background checks on your staff? You are giving someone access to your home. A straightforward yes or no tells you a lot about how seriously the company takes trust. Ask what the check covers and how recently it was done.
• 6. Are your cleaners trained in-house, or do they arrive with no formal onboarding? Training sounds basic, but it matters. A cleaner who knows which products are safe on quartz countertops versus granite, or how to clean a steam shower properly, is less likely to damage anything.

What You Are Actually Getting

• 7. What does your standard clean include, and what costs extra? Get a written list. Companies in Leduc, Beaumont, and Fort Saskatchewan vary widely on this. Some include baseboards in the standard visit. Others charge separately for the inside of the oven, blinds, or interior windows. Know before you book.
• 8. Do you offer deep cleaning, and how is it different from a regular clean? A deep cleaning goes further than a standard visit. It covers grout, behind appliances, inside cabinets, light fixtures, and areas that get skipped in a maintenance clean. If your home has not been professionally cleaned in a while, this is where to start.
• 9. Can you handle move-in or move-out cleaning? Move-in and move-out cleaning is a specific service. It should cover the whole property top to bottom, including inside appliances, all cupboards, closets, and often the garage. If a company offers it, ask what the scope is in writing.

Logistics and Accountability

• 10. What is your re-clean policy if something is missed? Every company has a bad day. What separates a good one from a bad one is how they handle it. Ask specifically: do they come back for free, and within what timeframe? Twenty-four to forty-eight hours is a reasonable window.
• 11. How do you handle my key or entry code? Some Edmonton companies store physical keys with a code, not a name or address attached. Others use lockboxes or prefer you to be home. Know the system and decide if you are comfortable with it before the first visit.
• 12. What do you need from me to give an accurate quote? A company that quotes without asking about square footage, number of bedrooms and bathrooms, pets, and current condition of the home is guessing. What drives the actual price is the size of the home, how often it will be cleaned, any add-ons you need, and the condition it is in right now. At Spotless Edge Cleaning, we ask those questions first, then text you an exact quote.

Use These Questions Every Time

Whether you are hiring someone for regular house cleaning in Stony Plain or a one-time commercial office cleaning in Edmonton, these questions apply. A company that answers them clearly and without defensiveness is the one worth trusting with your space.

If you want to ask us any of them directly, call or text us at (587) 400-1784. We are happy to answer, and if we are a good fit, we will get you a straight quote from there.